My daughter decided on the Large Elsie Desk. Even though I had 20% coupon to use, I wasn't able to apply on furniture. Chat did offer me 10% off though. But I couldn't use my military also on top of it. Online needs to allow for both since Im able to apply both at a PB store. Since covid started, I didn't want anyone in the houseI explained if I can get White Glove delivery waivedthey would not even discount my delivery. I also added a gold Pinboard. They wouldn't ship my desk b/c they were waiting on the Pinboard at warehouse to arrive. I was disappointed. Online stated that these 2 items would ship separately. After paying an arm and leg for delivery, now I had to wait weeks before they can ship bc the Pinboard had not arrived. I called several times for CS which took a long time, one said the Pinboard arrived and they are waiting on the desk while another CS rep was vice versa. I was tempted to cancel the Pinboard but now it was being backordered so I didn't cancel. Products finally arrived only for delivery guys to drop in my garage unassembled. My gold Pinboard wasn't perfectit had a few scratches you can see in the light. It was their last one so I was offered a slight discount. My desk was just average quality. For the price paid, I expected the interior drawers to be finishedinstead it was more rough and light washed, unfinished. The drawers didn't even have gliders like the centered drawerso they pull roughly. I can see in a few years the wood may chip due to overpulling. After looking at the measurements online trying to decide on a chair, I noticed that their measurements for the desk was off. They seriously need to update their website. Chat service was hard to get a hold offthey didn't answer promptly. Questions as far as measurements goeshad to wait via email to get an answer. The center space for a chair seemed small for the chairs they were offering. I hope the chair I order will fit. I placed my order for a swivel chair in April and it's been backordered till mid August. Prices are ridiculously high. I had only got this item since my PB Rewards kicked in. Inventory/selection of fabric choices seems to be lacking and changing. They do have great sales from time to time like their 30-50% off clearance. Can be a waste of time to shop, most items not available even though you click and view them. Limited time sale items and Roxy items can't even apply coupons. No local store near me so that's a downsize to not previewing the products. It would be nice if all PB stores had a PBTeen store next to them. Site needs updating with correct specs and put back customer reviews like W&S.