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I am disgusted with this company. I ordered a sublimation printer and it arrived broken with loose pieces. To top it all off, I did not received what I ordered on the site. I opted for the bundle which included ink and paper at a slightly higher price. When the order was sent, the invoice indicted that I purchased a kit at the higher price! So no paper and no ink. Was told these would arrive separate from the printer by one representative, and was told it should have been in the box by another representative. Wow. Beware!
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