I launched my first website with their WP hosting. Had an unknown error loading the page & WP agent from my home network. I spent hours in chat with them and they assured me it was a local issue with my ISP. When I finally launched, turned out no one from my country could load the site. After some more hours with their support, I transferred everything to another hosting provider and no issues there at all. Namecheap wouldn't refund anything from what I paid them despite not being able to provide the hosting properly (you know, in a way that people could actually see my website). They also intimidate and fine to avoid people disputing charges with PayPal... A disgrace of a company!