I recently realized I was going to be overpaying anywhere from $68-115 for my upcoming hotel stay of 2 nights. I collected my data which 100% matched my booking and sent it all in more than 24 hours prior to check in per policy and for several days I got the run around from staff. I was lied to several times because I confirmed things with the hotel which they didn't like. I was told things didn't match because they made it where it couldn't like changing the words on their site from "standard 2 queen room" to "queen 2 queen room" which I confirmed with hotel was same room type and not a suite but I wasn't given my full credit due to that wording. I was hung up on twice during this experience after 40 mins on hold. Very upsetting customer service. I have used this app for many years and after this and feeling constantly lied too and undervalued as a customer I will no longer use them sadly.