Thumbnail of user ashleyb1405

Ashley B.

Contributor Level

Total Points
80

1 Review by Ashley

  • Booking.com

1/27/22

I recently realized I was going to be overpaying anywhere from $68-115 for my upcoming hotel stay of 2 nights. I collected my data which 100% matched my booking and sent it all in more than 24 hours prior to check in per policy and for several days I got the run around from staff. I was lied to several times because I confirmed things with the hotel which they didn't like. I was told things didn't match because they made it where it couldn't like changing the words on their site from "standard 2 queen room" to "queen 2 queen room" which I confirmed with hotel was same room type and not a suite but I wasn't given my full credit due to that wording. I was hung up on twice during this experience after 40 mins on hold. Very upsetting customer service. I have used this app for many years and after this and feeling constantly lied too and undervalued as a customer I will no longer use them sadly.

Tip for consumers:
Do not expect to use the price match service

Products used:
Hotel stay

Service
Value
Quality

Ashley hasn’t received any votes.

Ashley hasn’t received any thanks yous.

Ashley doesn’t have any fans yet.

Ashley isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user louisxvii.usa
3/27/24

HORRIBLE HORRIBLE CUSTOMER SERVICE: BEWARE - THE PHILIPPINES Booking.com seems great when you...

Thumbnail of user kirstyb58
3/14/24

Trustpilot reviews Looks like you're in the United Kingdom. Go to the British Trustpilot...