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Kept my package for over a year unable to ship it. Charged me 3 times for shipping, suggested that i should ship the package to their warehouse in Germany where it's easier to forward it to my country and now they notified me that the package was destroyed in Germany. They refuse to refund my money of course. Employees probably used my items
Tip for consumers:
DO NOT USE!
Products used:
nothiing
Asi P.'s review of Forward2Me earned 3 Very Helpful votes
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Service works but a very expensive experience, not sure why i am being forced to write 50 words...
The interface is not user friendly. They do not guarantee your items will arrive in mint...
Hi there,
Many thanks for your feedback.
I am sorry to hear you feel dissatisfied with our service.
I believe I have already been in contact with you via email regarding your request for a refund for the purchase value of your goods in this shipment.
As previously advised to you we are not liable to offer you the full original purchase value for the goods in your shipment due to the issue with your shipment being a customs hold and this is classified as an indirect loss. Any customs decisions made for shipments that we send through our service are beyond our control as the shipper and also the couriers.
We sincerely apologize for any inconveninece or upset this may be causing you.
We have since offered you an additional service gesture and we will be happy to offer to refund the original declared value of the perfume items from your H&M order that you originally stated for the package. We are not liable to offer a full refund for the original purchase value of the perfumes from your H&M order because this is not the total value you had declared the perfumes at prior to shipping. If this shipment had not been placed in a customs hold or destroyed and the shipment had been filed as an official loss claim with the couriers you would not be offered the full original purchase value of the goods back by the couriers and the value for the goods would be calculated and based on the couriers SDR rate.
Please can you contact our customer service team to confirm if you are happy to proceed with the additional service gesture that we have already offered you so we can arrange the refunds as soon as possible.
I hope this helps you further.
Kind Regards
Hayley