I ordered a 2 "free" pairs of shoes from Little Natural. They sent me the wrong sizes, so I tried to reach out to the company directly 3 different times, but there was no responses to any of my inquiries or emails. I ended up escalating the issue to PayPal (thankfully I paid through them), and it is now being reviewed and I'm requesting a refund for the shipping charges I paid. Do NOT purchase from Little Natural - their site claims they respond within 24 hours, but they DO NOT. So if you ever have any issues with your order, you won't be hearing back from them at all; even though I'm still receiving their marketing emails for "free" items.