faris s.

Three weeks prior to my renewal i decided to cancel my service. I called there customer support, and was told specifically what to do. So i did as i was told.
As two week mark neared they cheated me and stated that they could not release my number till the day of renewal. Even after i had already stated i will not renew.
On the day of renewal they billed me 205 dollars. Trusting the company i thought they made a mistake so i called. They said they were waiting for equipment to process, but are aware that i had canceled.

I didnt see the money in my account for a month, so i called every day, but no response. Finally 2 months later of persistent calling there customer care and emailing them. They said case closed, no refund.
I was****** and i reported this to my card and BBB.

They responded by stating I didnt follow the process. Here i called way in advance and followed what the rep said and they never once said you emailed the cancellation to the wrong department. They gave me every excuse in the book.

These guys are thieves. I have paper to prove it.