My issue is simple: I have 3 gift cards for $50 each. Instacart only allowed me to redeem one, so there's $100 missing. Easy, right?
I have now spent the last 15 days writing at least 30-40 emails and have called in twice, 45 mins on the phone each time, and I still have no resolution. They've literally stolen money from the person who bought the apparently un-redeemable gift cards.
The customer support I have gotten for this issue is APPALLING. I get a reply to each email I send with a canned response that doesn't at all address my issue. When I reply and explain the issue again and ask the new person who picked up my ticket to actually read what's already happened, I get another person replying with another canned reply that again does not answer my question.
I'm about ready to give up. If I didn't have $100 owed to me, I would NEVER use this service. This is truly the worst experience I have ever had trying to resolve a technical issue with any company, period.
Bottom line: stay away from this company.