ayanna h.

I have been buying from Hayaa Clothing for nearly 10 years now with one of my first purchases being a modest swim suit for my young daughter. The owner is always warm, friendly and professional. The quality of products is outstanding and everything has been just as described on the website with no hidden surprises. The loyalty program is a bonus feature and makes me feel valued as a customer. Great selection of products at competitive prices!

Deceptive pricing is illegal, according to the FTC. The company posts all or most of the items on their website using this deceptive tactic by promoting them to be at super discounted rates of up to 70% off, when in actuality, the price was never that higher price and was always the price they sell at.
One abaya I returned was 2 inches too long; I sent pictures and they still claimed that after their investigation, it was the correct length. The picture shows 2 abayas from them, one the correct the length, the other longer, but they still refuse to accept their error.
Another issue is the color was completely off of 2 garments which I returned; although one color of another item is on their website and shows a different color than what I received, they claim there is no error. The other abaya I returned they issued me a gift card as they claim it was not eligible for return due to it being discounted. EVERYTHING ON THEIR WEBSITE CLAIMS TO BE AT A HUGE DISCOUNT! On the product page, it does NOT say the item is on clearance, it doesn't say it's not returnable, and after over a month, it's still the same price!
Their policy states they will refund return shipping if it is their error; they are refusing to give me back my money on my shipping and the other abaya.
Report them to the BBB and the FTC and anywhere else. They tout that they have been in business for 12 years, as if that means they are doing well. Look all over the internet at their reviews, they are terrible!
Stay away from this company! Your hard earned money is better spent elsewhere, even if you have to pay a little more, EastEssence is NOT worth the headache.