barbara f.

Great products and great service. Never had any problems, efficient customer service and great prices

Great prices and beautiful products for the home. The website is in German, and so you have to use a translator to help.
If you have a store near, you can send the goods ordered online to the store without shipping costs and check the goods before you pay
The store in lugo (Italy) has two shop assistants, Virginia and Sandra, who are very kind

I placed my order in August 2013.

On 1 October 2013, the package arrived, but I refused because it arrived broken and unsealed and lacked an element.
I proceeded IMMEDIATELY to return items to their controls.

Their customer service I had never said me that this element was missing it was SOLD OUT and would be sent later.

I had paid for a shipment to" Europe and the EU signed tracked" but only January 29,2014 they gave me the tracking number to track goods.

I wrote to the Italian Post Office and Royal Mail, but they told me that it is the seller who must contact them to refund or return.

I have written several e-mail, I called then I also contacted the ECC - European Consumer Centres Network, but did not even reply to them.

I sent my last e-mail on december 5,2014 but they didn't respond.

I received only three elements, but I had paid for ten elements.

The missing items have not arrived and have not refunded me and did not respond to my e-mail or phoned. Write your review to help others learn about this online business