Barbara M.

I visited Kirklands yesterday, 9-16-2021. Now I know getting people to work period these days can be quite the challenge. But, really?...
I spent at least, $700.00 in this store recently and was returning a 60 dollar ottoman from that purchase. I admit I did not have a receipt, but hey, thats what the new technology resolves for us, these days, so I thought. It says so on there websight. Returns made on credit card purchases are acceptable without a receipt.
This customer servant saw me coming and whipped out those fangs. This was Snellville
Ga of all places. Between 2m and 5pm. She did have the presence of mind to look up my name on the data base. She then cocked that head, bristled that back and said, "l can give you a store credit ". I
Tried offering a little civility to the narrative by asking about the other CS rep that helped me with the original purchase as to when she might be available. She was all that anyone could hope for in a store purchase setting. While I was complimenting on her kind demeanor, I asked when she would be back, she snidely quipped, "we don't give out that information." (Guess she thought I was a homicidal X) and here I am looking like someone's grandmother.
I usually keep it simple. I just by all of my home decor from AT HOME STORES. Where they always get it right. Even in a pandemic. Ive never had, not so much as a kind of bad experience there. I dont know how they do it. But its been my experience. And you can bet your bottom dollar this wont happen again cause I'll be leaving this tyoe of experience to whomever has been floating this store.