I ordered shoes from there as a gift. I ordered, they got paid, added extra for VIP expedited shipping and have heard nothing. There is no contact information to speak or chat with someone, although it is listed on their FAQ page. Won't do business with them again. Giving another 24 hours and then using the power of credit card to cancel. I was set to order another five pair for folks as Christmas presents - not now. The proof of purchase is the UPS Tracking Number which I am hesitant to provide on this open forum.