Saturday afternoon my electrics failed in part of the house. Called Grip Electrics encouraged by their 'No call out charges'. Electrician arrived, reasonably promptly, and spent two hours investigating. Finally came to the conclusion that steam from the cooker had entered the cooker socket and fused part of the electrics. Nothing to be done but let it dry out for 24 hours. Presented me with the bill - £480! I said 'Are you joking?' to which he replied 'NO, do you want a receipt?'. 'Yes, I do, I replied', but it never came. My daughter sent her complaint to the company, but with no response. Do NOT use this company. Total 'rip-off'!