Ben B.

Whilst the auction house clearly states items are posted at the buyer risk, they do not take the time or diligence to post items in accordance with Royal Mail guidelines (as stipulated on the RM website). Inevitably our purchase arrived broke.
We accept accidents happen, yet the auction house advises that they have done nothing incorrectly... if only they could check & follow guidelines.

On writing this review we see that we are not the only person to write the above... so our advice would be simple, "Do not ask them to post" as they lack any expertise in doing so.

No apologies offered, just denial of fault, really poor customer service experience.