Bennett T.

High desert oregon

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1 Review by Bennett

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Tldr think carefully on buying cheap to mid priced equipment from them(Note this might not be valid for those who purchase the monolith class equipment, as well as I've also heard some negatives about their quality control I've also heard a few positives about the shopping and replacement experience) I've had no problem with monoprice for the cheap cables and the occasional power banks but for larger items specifically subwoofers It's been more than a bit of a hassle. If you are returning something for a replacement they will not send out the replacement until after they have received the item and verified whatever is wrong with it even if you try to give them permission to put a hold on your credit card. My first subwoofer purchasing experience with them went fine though the delivery company they used (GSO/GLS)was late on the delivery. Unfortunately the auto on did not work so I contacted them to set up a replacement after convincing them know I could not take it to the local FedEx drop off point because it was a 70 lb giant box they eventually scheduled a pickup. Because I'm impatient I ended up requesting a refund and purchased a second subwoofer which arrived a week after the first. The auto on still did not function properly but because these subwoofers are shipped directly to monoprice from China and then shipped to the consumer without opening I figured a third one would not be any better and I could use a Smart switch for turning on the bass. A year later the prices dropped another $50 so I picked up two more. At least that was the plan. GSO (which is D- rated on BBB) seems to have now lost both of the packages but monoprice takes 5 business days once you convince them to start a claim (3 days after delivery was supposed to happen with no scan activity after the pickup scan) before they will start to ship replacement items. In theory one of the two packages has been admitted as being lost and should ship out tomorrow (roughly two weeks after it was supposed to be delivered originally.) For the second package I'm told I will be updated possibly early next week. I get that they run a business which is fairly busy but the customer service is just abysmal if you are in anything resembling a hurry. I'm sure eventually I will end up with two additional subwoofers but I'm not entirely sure if they'll both arrive in the same calendar month at this rate. They have tremendous deals but I'm not sure I would trust them as far as I could throw them honestly...

Tip for consumers:
Consider other options for Middle to high-priced equipment

Products used:
Monoprice sw15 subwoofer


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