Ben U.

I had a great fitting at the Ft. Myers, FL store on July 19th, 2021, so I decided to go with it and order a new set of Callaway irons, driver, 3-wood, and wedge in the neighborhood for $1500. I was told 4-5 weeks they would be ready and at the store. After 5 weeks I called and spoke with someone who called Callaway and suddenly it was 8-10 weeks. With the pandemic, of course, I understood the delay but I was frustrated that no one called me to give me an update. He said that the good news was that my two hybrids could be there the next week. My hybrids arrived that next Tuesday, but again NO ONE CALLED to let me know that they were there, so I called that Friday to see if they came to the store. Not surprisingly, they were there. This guy said he was sorry for no call and couldn't give me a reason why. When I went to the store the next day to pick up the clubs, I asked how would I know I had something to pick up if no one calls me? He said, well it says here, your phone was disconnected. I was shocked! Don't you think the first guy would have said the same thing when I called to check on my clubs (from the same said phone that was disconnected)? Unbelievable! It has been 8 weeks now and I still don't have my clubs. I am going to call them today of course, because for all I know they have been sitting at the store waiting for me. My advice, maybe pay for the fitting here and shop elsewhere. Actually, go to other stores and shops first and look here last on your list. It is not worth the deplorable customer service.