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Ben W.

2
Level 2 Contributor
USA

Contributor Level

Total Points
943

9 Reviews by Ben

  • SendMyBag

2/14/24

My recent experience with Send My Bags could hardly have been worse except for perhaps losing my suitcase entirely. My suitcase was LOOTED, property stolen, somewhere between the USA and Italy. When I took delivery of my suitcase, I immediately checked the contents only to discover that most of the high-value items of shoes and clothing had been stolen.

The suitcase was opened and inspected, and a label bore a partial signature of the person who inspected the bag.

This is an EGREGIOUS event and is entirely unacceptable. This was my 3rd shipment with Send My Bags. The first one had some issues but the company made restitution to my satisfaction. The second shipment went flawlessly, but this one left me feeling violated and I have completely lost faith in this company to provide safe, reliable and guaranteed transportation of my property.

I cannot say with any certainty who is to blame. Could it have been the carrier? Possibly. Could it have been an airport employee? Also possible. But Send My Bag needs to take ownership of this calamity and either file a claim with THEIR insurance carrier or else make full restitution out of their own pocket. I was offered a partial settlement of approximately HALF the value of my property in spite of having purchased additional insurance coverage. An investigation was supposedly conducted over the course of three weeks but of course no property was recovered and no evidence found, despite their being a signature of the person who opened and search my bag and in spite of there supposedly being CCTV along the way.

If and when Send My Bags offers me an explanation AND full restitution, I will amend my complaint and company review. Until that happens, I advise all would-be customers to review their options before conducting business with this company and putting their personal property at risk of theft by unscrupulous employees and handlers of customers' property. There is NO EXCUSE for something like this occurring and if it DOES happen, full restitution should be made without delay.

OK, after a lengthy conversation with Darren, who took the time and effort to personally call me and make amends, I am revising my review as follows: given the efforts made by Send My Bag to make ample restitution, I have to say at this point in time that SMB made additional compensation towards my loss and that is all I was asking for was to be properly reimbursed.

I know that SMB cannot supervise my shipment every step of the journey. They cannot control what their third-party carriers do. But making every effort after the fact to correct and mitigate the loss is so important and in this respect, they have come through.

Thank you Darren and your staff for your efforts and kind resolution. Best regards.

Tip for consumers:
the additional insurance does NOT cover loss, theft, etc in full

Service
Value
Returns
Quality
DHL
  • DHL

1/5/24
• Updated review

My recent experience with DHL could hardly have been worse except for perhaps losing my suitcase entirely. My suitcase was LOOTED, property stolen, somewhere between the USA and Italy. When I took delivery of my suitcase, I immediately checked the contents only to discover that most of the high-value items of shoes and clothing had been stolen.

The suitcase was opened and inspected, and a label bore a partial signature of the person who inspected the bag.

This is an EGREGIOUS event and is entirely unacceptable. This was my 3rd shipment with DHL. The first one had some issues but the company made restitution to my satisfaction. The second shipment went flawlessly, but this one left me feeling violated and I have completely lost faith in this company to provide safe, reliable and guaranteed transportation of my property.

I cannot say with any certainty who is to blame. Could it have been the carrier? Possibly. Could it have been an airport employee? Also possible. But Send My Bag needs to take ownership of this calamity and either file a claim with THEIR insurance carrier or else make restitution out of their own pocket. A thorough investigation should be conducted to include, but not limited to, review of surveillance footage and an interview conducted of the "inspector" who opened my suitcase and reviewed the contents.

If and when DHL offers me an explanation AND full restitution, I will amend my complaint and company review. Until that happens, I advise all would-be customers to review their options before conducting business with this company and putting their personal property at risk of theft by unscrupulous employees and handlers of customers' property. There is NO EXCUSE for something like this occurring and if it DOES happen, full restitution should be made without delay.

Products used:
overseas shipping

Service
Value
Shipping
Returns
Quality
Customer service is pathetic
4/27/21
Verified purchase
• Previous review

I paid almost $ 60 to have a package sent from Italy to the USA with proof of delivery. The driver left the package in the mailbox of the company. As such, I have no idea who received the package. This is an outrage. They gave me a lame excuse that signatures are not allowed due to Covid. However, they could have, and SHOULD HAVE, at least gotten the name of the person accepting delivery. They have a professional excuse-making department that is good at deflecting all responsiblity. Very disappointing. Avoid DHL if possible.

Tip for consumers:
don't expect a positive customer service experience.

Products used:
delivery svc

Service
Value
Shipping
Returns
Quality
  • Norton

11/3/23

This is a review of my recent experience with Norton anti-virus software and support. First of all, there IS no support. You are directed to bots and it is very difficult to get an actual human being WITH a brain or courtesy. I also tried calling and was on hold for over an hour before finally giving up.

I have a case number which NO ONE ever followed up on: *******.

I tried to sign up for a new subscription. I actually tried FOUR separate times. The site directed me to pay 39.00 but when I went to the payment page, I was asked to pay $ 94.99. The rep on the chat site tried to figure it out but could not. Instead of escalating or getting assistance internally, he simply disconnected the chat. BEYOND rude and unprofessional. It's all there in the chat notes.

Now I've been waiting for THREE DAYS and no one has responded to my query. The lack of service, knowledge or courtesy is appalling. Norton should be ASHAMED of the level of incompetence within. In any case, I will NOT be signing up for service and I caution would-be customers to research providers before using this company.

Products used:
None bc I was UNABLE to sign up for their service, even with different support agents.

Service
  • Sendmybag.co

6/17/22

A friend recommended this company to me for my move. I shipped 2 large boxes with them. When they arrived, one of the boxes had been opened and some of my property was missing. Also, the delivery driver would not bring to the door. He left the packages on the curb because he said he couldnt leave his van, so I had to carry 130 lbs of boxes by myself--no help and no hand cart. The company promised to located my merchandise but after 2 weeks cannot locate. They also refuse to file a claim with the insurance that I paid extra for. They are pnly making excuses and cannot attest to the chain of custody of my property. They have no idea who opened it, why or where the mssing property is and they refuse to reimburse me.

Tip for consumers:
Buy your OWN insruance against damage, loss or theft. The company will NOT help you.

  • SD Bullion

3/29/21

I had the displeasure of doing a transaction with this company and I would not repeat nor recommend this company. My transaction went sideways which in and of itself is not the reason for my displeasure. Rather, it was the rude and unprofessional manner in which I was treated. Their internal communication is chaotic and there is no centralized management that I can determine. I asked to speak to a manager but was told that the manager does not communicate with customers. How then, is a person to address their concerns and problems? No one wants to take ownership of issues and you are basically on your own if a problem arises.

Tip for consumers:
caveat emptor

Service
Value
Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

SD Bullion strives to maintain customer happiness with every customer interaction. We are always looking for feedback to improve the customer experience. Regarding the involvement of our management staff, our managers are happy to assist customers with any issues or questions that arise. Email is the desired course of communication but we also have chat and phones staffed as well.

However, SD Bullion does have certain criteria that we must maintain for ongoing business transactions. This criteria was not met with in this situation. Here is a link to our Terms of Use, agreed upon during the placement of every trade: https://sdbullion.com/terms-use

  • NewChic

7/6/19

My first order never arrived. I wrote to customer service many times and was told to be patient. After 9 weeks I was finally issued a refund. My second order was done with expedited shipping, for which I paid much more. The carrier returned my order to China. They never even attempted a delivery and never contacted me. This went on for 6 weeks before they finally agreed to issue a refund. They have the absolute worst customer service. I cannot speak to the quality of the merchandise since I have never actually received an order.

Thumbnail of user newchicn
Newchic N. – NewChic Rep

Dear Ben W.,

Thank you for placing your order on Newchic. We feel terribly sorry for all the inconvenience caused.
In some cases, it is Post Office delivery, which is beyond our control. As it is international shipping, it may happen that you need to pick up the parcel or ask your local post office for re-delivery if the parcel is held there. If you still have not received the order after the estimated delivery time (https://www.newchic.com/help_center select Shipping Methods), beginning from the shipping date, please contact your post office or you may contact us too at https://pwa.newchic.com/customer-service
You can also log in your account and check order Tracking. Thanks.

Best regards,
Newchic team

  • Delta

5/2/19

I had the worst flying experience of my life on a Delta flight 7 weeks ago. Although much of the trouble was beyond their control, their subsequent responses to my problems and concerns were totally unacceptable. 36-hour flight delays, out-of-pocket expenses, poor service, no in-flight meal, inoperable entertainment and lost luggage on this overseas flight made for a very, very unpleasant experience. Instead of offering some type of compensation for all of these issues they offered an apology. In the future I will do my best to avoid flying with them or their parent company, Air France. They treat their customers like cattle. All that matters is soaking them for as much money as possible without any regard for their comfort or offering any value for the money paid. They charged me $ 120 for a luggage fee and then lost my luggage! Do they offer a refund or any type of credit? No. Do they care that I didn't have a meal on the flight? No. Do they care that I had to rent a hotel room because THEY caused me to miss my flight? No. Shameful.

  • Refundme.com

4/8/19
• Updated review

Follow up: they replied to my review but their claim is a lie: it is IMPOSSIBLE to contact them once you have signed up. You simply have to wait for a response. There is no on-line platform to contact them. When you sign on the message simply says that "a representative will contact you shortly." Shortly is whenever they feel like it.

Part 2 of my claim still stands: They did NOT advocate for a refund of my luggage fee after the airline lost my luggage. I paid $ 120 for baggage check and the airline then lost my luggage. Why did they not even TRY to get me a refund? Bottom line: use them at your own discretion/peril.

Poor service and no communiation platform
4/7/19
• Previous review

I tried this service after having experienced a terrible flying experience. My trip involved multiple problems: flight delays, unreimbursed expenses, lost luggage. I tried to contact them after the initial submission but their website does not allow users to contact them. One must wait for THEM to inform the customer of results. They refused to fight for my claims, except where the travel delay was concerned. After a month of waiting and wasted time I am left to fight the claim on my own. Considering that they take 30% of any refund offered, I feel that they should have advocated for me more.

  • Rentalcars.com

3/17/19

This company is a fraud. They took my money, gave me a confirmation code and left me high and dry. Customer service is non existent. I called from the airport but they were closed. I have sent numerous emails and have received no reply. They left me stranded at the airport and they could care less. Numerous emails to their corporate headquarters go unanswered. Given that they are in the UK there is not much I can do.

Ben Has Earned 13 Votes

Ben W.'s review of NewChic earned 6 Very Helpful votes

Ben W.'s review of SD Bullion earned 6 Very Helpful votes

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