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I purchased a Generac 2400 Series Home generator from Electric Generators Direct. It was damaged in shipment. Thought it was just superficial with dented exterior. Electric Generators Direct replaced the dented front panel when I contacted them. When the generator was all in place and trial started, there was a problem with a dented shroud that had also been damaged in shipment. Didn't know this until generator placed and started, which was weeks away since it took so long to get someone there to get it hooked up. Electric Generators Direct made it good by sending me out another completely new generator. This company stood by the warranty when Generac Headquarters wouldn't. I totally recommend Electric Generators Direct for their excellent customer service.
Tip for consumers:
Your warranty is only as good as the company you purchased from.
Products used:
2400 Series Generac Home Generator
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