I'd always wanted a fairytale dress, and when I decided to go on a cruise I thought I'd treat myself. I decided to buy one and see what they were like and if I liked them I may buy 2 more, when the dress came I'd ordered a size 16 a size bigger then I am but it was so sml and was miles too long it would not zip half way up my back, I contacted them and they asked me to take pictures and send them to them which I did, I was then told they did not do refunds and I would have to take it to a tailors, I am stuck with a dress that goes no where near me, having read the reviews I am now going to contact my bank to try and get something done, BUT DO NOT BUY FROM THIS COMPANY THEY ARE DISHONEST AND FRAUDSTERS.
Dear Customer,
Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Dylanqueen.co.uk Team