Bill U.

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Total Points

2 Reviews by Bill


They are in the process of letting a member of theirs steal from me. They have been alerted to a fraudulent transaction which is pending in my account and they refuse to discuss it with me. Put me through to a voice mail. I do not have a HW account, I have never used HW, but they a billing my credit card because someone else used it fraudulently. They are aware of this and are unwilling to stop the transaction because I cannot verify the info in the account., Well of course I cant, I didnt create it. Account has my name and CC number but some other persons email, phone, zip etc. Because I can not verify that info they wont discuss, But I can read the Card number and my name and that is correct. Clearly fraud but they want nothing to do with it. Stear clear of this company. They do not care once the money is flowing. They have no easy avenue to correct issue with your account.


I have never been to hotwire nor do I have an account. But I was charged several hundred dollars from them. Obviously fraud. I called HW and was told there is an account, open just a few hours earlier that day, with my name and credit card number but the phone, email, and zip were all different. Because I could not verify the account was mine, they would not discuss it with me. Obviously the account was not mine, but it is obviously fraudulent also., My name and CC number but someone elses email and phone number. Serious? They sent me to the fraud protection VoiceMail twice. VM, really? No one answers the phone to tell them they are charging my account fraudulently. Obviously HW is not committing the fraud, but one of their customers is and they don't really seem to care. As long as they get their money. Had to go through the bank and as of yet, have not settled the issue. They burned me for 800+ on my debit card. Debit card. That's the card I pay my bills from. 800+. That has an impact on household finances. HW could care less. So I am on a mission to be sure they are penalized far more than the 800 they got me for by convincing folks not to use them. Stay away from Hotwire.

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