B. J.

Dealing with Quill has cost us extra money and time I wish I was putting towards our nonprofit's mission.

I've sent multiple emails trying to get our membership cancelled, and finally got a notice saying they would take our [heavily COVID impacted] nonprofit to collections for their $70 annual membership fee. The "deals" and "coupons" weren't worth it. Stay away.

If you're going to use an online store to buy supplies for convenience and low prices, use one that's actually cheaper. I did the math once, and an order that would have cost us $250 on another major online retailer would have costed closer to $400 on Quill - and yes, that's with all of the discounts and coupons I could apply.

Salespeople on the phone have been pushy far beyond politeness, tone-deaf, and don't like to hear "no" or "I don't need those supplies right now." We are a nonprofit that suffered major losses and very long closures due to COVID. During one of their [many] calls here, I explained we weren't using much in office supplies since we had been closed and would be for some months yet, and our income wasn't present anymore. Their response was to try and talk us into buying expensive and massive bulk amounts of cleaning supplies for a 2 person office that was closed.

Their "deals" and coupons have so many restrictions and tricks - nothing automatically applied except for paper, require digital clipping, adding to a clipboard, and applying to an order (but not too many to an order, and the value can't stack!) An example of the deals and coupons they offer? "FREE Two Packages Hand Sanitizing Wipes when you spend $99 -
$35 off when you spend $199 - FREE Golf Mug & Pen Set when you spend $99."

(Remember, these can't stack value, so you'd need to spend $400 to get the novelty mug, two packages of hand wipes, and $35 off.)

Not worth the higher prices, not worth the constant hassling and pushy salespeople, not worth the potential collections & credit issues.

Again, my experiences have been negative and dealing with Quill has cost us extra money and time I could be putting towards our mission.

If you've got the extra money to spend on buying supplies through Quill, spend it locally instead or put it towards a recovering nonprofit.