I ordered an expensive pair of sneakers for my wife's birthday this year. I ordered them a few weeks before the date so I wasn't really worried about how quick they would arrive. I suddenly started getting notifications from UPS that my shipment was all screwed up - which has never happened to me before - I immediately contacted Foot Locker. I was satisfied on how the issue was resolved, UPS was giving me trouble but Foot Locker took ownership and fixed my issue within minutes. They could have easily told me to call UPS to figure it out or to just wait a few more days, but they helped me out in a time of need and I'm extremely grateful. I will continue buying from Foot Locker.