I had total Home and needed my refrigerator repaired. My freezer stop freezing, they sent 3 different service people out. They couldn't find the problem. Then the last company wanted to replace a part, that Total Home wouldn't ok. They then offered me 300.00 take it or leave it! I contacted management and noone would do anything. So I had to borrow money to buy a new refrigerator. I am a retired widow living off of my retirement. This was a horrible experience. Noone could explain why the policy if we can fix it, we replace it!