bob r.

We had our first PPP loan through Kabbage and were quite happy, a few hiccups but fine. On the second draw on PPP loan we put in the application and the dashboard said that the application had been submitted with the SBA. It was taking FOREVER but I just assumed that the SBA was taking their sweet time and waited patiently. Then 6 MONTHS later on my dashboard it said that the PPP loan application had been withdrawn "at my request." I called and spent 2 days on hold talking with multiple disoriented phone jockeys that could not give me an answer except that this was happening with a lot of applications and seems to be a software issue. When I finally talked to a manager (add a couple hours to the hold time) she told me that they had never submitted my application to the SBA and that they found that they would have to request some more paperwork from me, which would have required someone to write an email or update my dashboard, but that seemed hard so they just cancelled my application and told me it was "at my request". The manager told me that they would not restart the application even if I provided the required paperwork and told me to apply elsewhere. They just wasted half a year for a struggling business (and it sounds like multiple struggling businesses) attempting to get some much needed relief because after 6 months of my waiting send me an email seemed hard...