Bradley B.

Two months ago, I got stuck in Cabo. My Sunday Westjet flight had been cancelled and rescheduled a day earlier. Redtag never informed us and they were unreachable from our resort. I wound up having to
Pay for a pair of totally different, 2 connection, 30 hour flights back home, out of pocket. I've been "dealing" with Sandra, Coordinator, Customer Service for 8 weeks. I use quotes because after the initial couple of emails where a 6 week investigation was promised, I haven't heard anything despite multiple emails. It's now 8 weeks and NOTHING! At the least, I expect a refund for the Westjet flight and one day of my hotel stay. But again, NOTHING. So far, very disappointed with this team, Redtag and Red Label vacations