Brae b.

I ordered a guitar on the 1st nov, recieved an email 2 days later saying it was coming from a warehouse and it would take 2 weeks max, i immediately replied thanking them for the update and also asked about getting some heavier gauge strings and some seymour duncan pickups, no reply.

2 and half weeks went by with no communication so i emailed again asking for an ETA, they told me there was an issue with processing the order and that they would refund my express shipping cost and still send it via express, they didnt. They sent it via standard postage.

I got the guitar on the 1st dec, as i opened the box i immediately noticed it was covered in swirls, scratches all over the guitar, there was corrosion on the frets, fingerprint smudges, 3 strings weren't sitting in the grooves in the saddle and it came tuned, the plastic on the tuners was old and falling off, they have a haworth garentee and have a 35 point inspection on their guitars before theyre sent out. I emailed on the 2nd dec and didnt get a reply, 6 days later, still no reply, i emailed the manager and he organised a return on the 7th, they recieved the guitar on the 8th dec, its now the 15th dec and i still havent heard back from them. I have now submitted a complaint to the ACCC for a full refund. Do not shop with haworth guitars. Their apologies are unsincere, their customer service is trash, they dont keep their promises. They haven't even sent me an invoice. Save your time and shop elsewhere