Brendan W.

I did a bit of research on refurbished laptop specs vs price, with the aim of getting a machine for my young son to game on... essentially a modest-priced laptop with decent specs. Price ranged considerably (in some cases double the price for same spec)... with laptop.com.au being amongst the most competitive.

So I ordered a laptop through their website. This was the only bad part of the experience... they do have a pretty archaic billing process which, after purchase, made me and my bank a bit nervous... to the point where my credit card got locked as a suspicious transaction. There was no immediate receipt of purchase (that was manually processed the next day) that had alarm bells ringing for me.

I contacted laptop.com.au via email and Jesse got back to me promptly. He was professional, courteous and most importantly reassuring. I sorted out the credit card lock and everything else went smoothly. I ordered the laptop on the evening of Thursday 28 October and the laptop was couriered to my door Wednesday 3 November. Less than 5 business days turnaround.

The laptop has met my expectations of purchase with no issues (at this early point).

So in summary, I got a well-priced refurbed laptop delivered speedily in a COVID-delayed delivery environment. Staff were prompt at resolving concerns/issues. All in all a 3.5 star experience, which could easily be a 4.5 star experience if they upgrade their billing systems.