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1st carton late so had to call to chase up, nice wine. 2nd order went to wrong address even though I called to confirm correct address 10 minutes after order submitted. Spoke with customer service manager who apologised but did nothing to retain my business so assume he has done this many times. Still waiting for refund. With so much competition this was very poor customer experience.
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I am happy to provide feedback. Your product is wonderful. I purchased membership last December...
