I have been to a store location and have ordered from them numerous times. I couldn't be happier with how fast the purchase ships, the customer service is great and my kids absolutely love everything I have purchased from them.
This is also the best store for fun educational items for children of all ages.
This has to be one of the worst websites I have ever ordered from! They accept more orders than they can reasonably put out, and you can forget about getting your money refunded. When I asked for a refund they opted to send me a giftcard... I think the $#*! not! I contacted my bank to get my money back. Waiting a month to receive anything shipped and ordered from a U.S. company is outrageous!