The service I received from Michael in USA, and Jackie in Canada, leaves me speechless. In my life, I've never been treated better. I had purchased the best set they had - or so I thought. Michael Kane in California apprised me of the difference between Probond, and Nanobond. They welcomed the return to provide me with what I originally wanted to do. Seamless. I was shipping the return from Canada to USA, and even Hestan's import controller chimed in to satisfy my questions about the return. It was all hands on deck. The most comforting and satisfying online purchase I've ever made.