I have notified Google Play store for over a year that several application developers are in continuous direct violation of Google's policies for developers. I sent screenshots of violent treats sent to me by members of an application distributed by Google Play store. I have seen no meaningful response in over a year. Google asked for proof by screenshot, and I have sent 13 screen shots to date of various abuses, some acknowledged as recieved, but most often their existence is denied. One denial came as a REPLY to the screenshot they claimed to never have received. To be clear, they replied to the screenshot, saying they never received it. Their denial was ATTACHED to the screenshot they claimed they didn't have. Google Play "help" chat agents further "hacked" the chat process to make it look like they had exercised due diligence. For example, before I could post a first text in the chat, they would already have BEGUN the chat by claiming that they had not "heard from me in a while". This establishes a pretext for immediate chat termination without consequences for the chat agent. They pay absolutely no attention to your question or concern, instead posting one pre-composed public relations statements after another with clicks of their mouse. They then have pretext to later claim they "informed" you. You are supposed to pretend that you were uninformed, and be thankful for empty and meaningless public relations spin statements that transparently are not true. For example, they say they take policy violations "very seriously", yet have never acknowledged, let alone put an end to, multiple simultaneous ongoing daily policy violations by a major app developer. They keep you uninformed and outside the loop and powerless completely, and deliberately so. In other words, their whole "help" program is clearly to gather data from you and do whatever they want with it, while explicitly denying any responsibility or accountability to enforce their own policies on your behalf. A couple of days ago, three consecutive chat agents demanded that I send them screen shot proof of a problem, through their mobile help software. They knew that their mobile software is incapable of receiving screenshots. If you are using their mobile software, then Google has to send you an email, to which you reply with a screenshot attached. So their refusal to do what they must to recieve the screenshot, combined with their laying out a text record requesting you send screenshots through software incapable of sending them, sets up a pretext for their terminating the chat on the spot, which they did three consecutive times. Later, another Google "help" chat agent Mark K faked confusion, though I restated both sentences for him and asked which word he struggled with. He refused to specify. He typed perfectly grammatical English nearly instantly. He terminated the chat after five consecutive obviously fake claims of confusion.
Google Play "help" is anything but help, and they use and abuse their customers to make money off them while playing every game and trick available to make themselves took innocent while exercising no concern for, let alone observable problem solving, on your behalf.