Brian R.

I have notified Google Play store for over a year that several application developers are in continuous direct violation of Google's policies for developers. I sent screenshots of violent treats sent to me by members of an application distributed by Google Play store. I have seen no meaningful response in over a year. Google asked for proof by screenshot, and I have sent 13 screen shots to date of various abuses, some acknowledged as recieved, but most often their existence is denied. One denial came as a REPLY to the screenshot they claimed to never have received. To be clear, they replied to the screenshot, saying they never received it. Their denial was ATTACHED to the screenshot they claimed they didn't have. Google Play "help" chat agents further "hacked" the chat process to make it look like they had exercised due diligence. For example, before I could post a first text in the chat, they would already have BEGUN the chat by claiming that they had not "heard from me in a while". This establishes a pretext for immediate chat termination without consequences for the chat agent. They pay absolutely no attention to your question or concern, instead posting one pre-composed public relations statements after another with clicks of their mouse. They then have pretext to later claim they "informed" you. You are supposed to pretend that you were uninformed, and be thankful for empty and meaningless public relations spin statements that transparently are not true. For example, they say they take policy violations "very seriously", yet have never acknowledged, let alone put an end to, multiple simultaneous ongoing daily policy violations by a major app developer. They keep you uninformed and outside the loop and powerless completely, and deliberately so. In other words, their whole "help" program is clearly to gather data from you and do whatever they want with it, while explicitly denying any responsibility or accountability to enforce their own policies on your behalf. A couple of days ago, three consecutive chat agents demanded that I send them screen shot proof of a problem, through their mobile help software. They knew that their mobile software is incapable of receiving screenshots. If you are using their mobile software, then Google has to send you an email, to which you reply with a screenshot attached. So their refusal to do what they must to recieve the screenshot, combined with their laying out a text record requesting you send screenshots through software incapable of sending them, sets up a pretext for their terminating the chat on the spot, which they did three consecutive times. Later, another Google "help" chat agent Mark K faked confusion, though I restated both sentences for him and asked which word he struggled with. He refused to specify. He typed perfectly grammatical English nearly instantly. He terminated the chat after five consecutive obviously fake claims of confusion.
Google Play "help" is anything but help, and they use and abuse their customers to make money off them while playing every game and trick available to make themselves took innocent while exercising no concern for, let alone observable problem solving, on your behalf.

Neither Lichess nor Chess – Play and Learn, aka Chess.com, provide anything close to the service their public relations spin claims they provide. I have screenshots of vicious verbal abuse threatening violence from members of both chess app developers, sent well over 10 screenshots documenting all manner of cheating, game abandoning, delay tactics, and verbal abuse to Google (the attached screenshots are from Lichess, but similar experience comes through Chess.com). I also quoted Google's own policies for software app developers back to Google, documenting point by point the daily violations both companies were engaged in. Google did absolutely nothing but give me the run around for nearly a year. Conclusion? Big tech does exactly what it wants if it means profit, and ignores abuses of many kinds outright, then lies directly to the public with public relations statements that have no relation to their actual practices

Don't take my word for it. Following Verizon's instructions, I type "speed test" into Google and hit the button initiating the test. Judge the results for yourself on a brand new 5G Verizon version Samsung phone, parked right outside a college downtown. The Verizon chat agent said 1.5 Mbs is SLOW, as did Google's speed test. So Verizon asked me to do 2 more speed tests, and you see the screen shot of the last of 3 tests. 0.5 Mbs download speed, 3x slower than Verizon considers "defiantly unacceptably slow." See for yourself.

I bought one pair to test them out and see if they were really worth the price. I walk long distances at a fast pace over very rough, heavy gravel. I immediately ordered more, a pair for every work day of the week. Any other sock is a joke and an insult to your feet. They are worth every penny. I never dry them in the dryer. Just air dry them. Plus I have size 15 feet, and these are the only brand of socks I have ever owned that actually fit and have not shrunk one bit.

Neither Lichess nor Chess – Play and Learn, aka Chess.com, provide anything close to the service their public relations spin claims they provide. I have screenshots of vicious verbal abuse threatening violence from members of both chess app developers, sent well over 10 screenshots documenting all manner of cheating, game abandoning, delay tactics, and verbal abuse to Google (the attached screenshots are from Lichess, but similar experience comes through Chess.com). I also quoted Google's own policies for software app developers back to Google, documenting point by point the daily violations both companies were engaged in. Google did absolutely nothing but give me the run around for nearly a year. Conclusion? Big tech does exactly what it wants if it means profit, and ignores abuses of many kinds outright, then lies directly to the public with public relations statements that have no relation to their actual practices. Update: I now have solid evidence of Lichess deliberately hacking their own software to force blunders in your game immediately following your flagging an opponent for cheating. Predictable, over and over like clockwork, your move following detection of and accusation of cheating will be "misplaced" by you where plainly the worst consequences calculable will result, time after time. THEY HACK THEIR OWN SOFTWARE to punish you, an explicit direct violation of Google Play policy for developers. Report this to Google with video evidence. Google does absolutely nothing.
Lichess lies like a dog about " detecting" sandbagging cheaters. Their PUBLISHED DATA a priori identifies sandbaggers as such, yet near half of my opponents' profile show a long history of playing way way over their elo, 800,900 points above their published elo, thus openly cheating and confessing explicitly to cheating in chat. Lichess could purge them all with couple of commands. In 3 years they never have. Several reasons - more eyeballs to watch their ads means more $, their sole goal, public relations notwithstanding.
Both Lichess and Chess.com maintain segragated groups they don't admit to. They cook the books in their reports of policy enforcement. You can be silently segregated into groups that receive no policy enforcement, no customer service, where they ignore your every email, where open cheating and gross misbehavior approach 33% or more of all opponents, none of which is included in their published claims to the contrary. They serve a SELECT group well, and move you around silently and unannounced into hellish abusive groups that they deny even exist. Your opponents play soft then supposedly see mate in 6? Nope. Open, unchecked, shameless nonstop cheating and both Lichess & Chess.com won't even reply to emails for support, which is another explicit line item violation of Google Play policy for developers. Developers don't care because Google Play does absolutely nothing about it. Why? $$$$$$