brianr472

Brian R.

2
Level 2 Contributor
Utah, United States

Contributor Level

Total Points
606

5 Reviews by Brian

1/20/22

I have notified Google Play store for over a year that several application developers are in continuous direct violation of Google's policies for developers. I sent screenshots of violent treats sent to me by members of an application distributed by Google Play store. I have seen no meaningful response in over a year. Google asked for proof by screenshot, and I have sent 13 screen shots to date of various abuses, some acknowledged as recieved, but most often their existence is denied. One denial came as a REPLY to the screenshot they claimed to never have received. To be clear, they replied to the screenshot, saying they never received it. Their denial was ATTACHED to the screenshot they claimed they didn't have. Google Play "help" chat agents further "hacked" the chat process to make it look like they had exercised due diligence. For example, before I could post a first text in the chat, they would already have BEGUN the chat by claiming that they had not "heard from me in a while". This establishes a pretext for immediate chat termination without consequences for the chat agent. They pay absolutely no attention to your question or concern, instead posting one pre-composed public relations statements after another with clicks of their mouse. They then have pretext to later claim they "informed" you. You are supposed to pretend that you were uninformed, and be thankful for empty and meaningless public relations spin statements that transparently are not true. For example, they say they take policy violations "very seriously", yet have never acknowledged, let alone put an end to, multiple simultaneous ongoing daily policy violations by a major app developer. They keep you uninformed and outside the loop and powerless completely, and deliberately so. In other words, their whole "help" program is clearly to gather data from you and do whatever they want with it, while explicitly denying any responsibility or accountability to enforce their own policies on your behalf. A couple of days ago, three consecutive chat agents demanded that I send them screen shot proof of a problem, through their mobile help software. They knew that their mobile software is incapable of receiving screenshots. If you are using their mobile software, then Google has to send you an email, to which you reply with a screenshot attached. So their refusal to do what they must to recieve the screenshot, combined with their laying out a text record requesting you send screenshots through software incapable of sending them, sets up a pretext for their terminating the chat on the spot, which they did three consecutive times. Later, another Google "help" chat agent Mark K faked confusion, though I restated both sentences for him and asked which word he struggled with. He refused to specify. He typed perfectly grammatical English nearly instantly. He terminated the chat after five consecutive obviously fake claims of confusion.
Google Play "help" is anything but help, and they use and abuse their customers to make money off them while playing every game and trick available to make themselves took innocent while exercising no concern for, let alone observable problem solving, on your behalf.

Tip for consumers:
It is time for Big Tech monopolies to be broken into competing companies vying for customers.

829 Views
11/17/21
• Updated review

Neither Lichess nor Chess – Play and Learn, aka Chess.com, provide anything close to the service their public relations spin claims they provide. I have screenshots of vicious verbal abuse threatening violence from members of both chess app developers, sent well over 10 screenshots documenting all manner of cheating, game abandoning, delay tactics, and verbal abuse to Google (the attached screenshots are from Lichess, but similar experience comes through Chess.com). I also quoted Google's own policies for software app developers back to Google, documenting point by point the daily violations both companies were engaged in. Google did absolutely nothing but give me the run around for nearly a year. Conclusion? Big tech does exactly what it wants if it means profit, and ignores abuses of many kinds outright, then lies directly to the public with public relations statements that have no relation to their actual practices

Tip for consumers:
Parents, absolutely do not let your kids use these applications without immediate supervision, and be prepared for your kids to be savagely verbally abused and have big tech, the chess software and Google Play equally, make every excuse possible, deny, delay, ignore the problem. Google Play's denial that they ever received my screenshots came by way of REPLY TO THE SCREENSHOTS, WITH THE SCREENSHOTS ATTACHED TO THEIR DENIAL

Service
Quality
Unjust, undeserved punishment
5/21/21
• Previous review

I have never cheated on any chess platform, but criticized Lichess for not detecting cheaters when data they already possessed and published points directly at known cheaters, yet Lichess failed to clean it up. Lichess then shadow banned me, meaning I get paired only with others either prooven to be, or suspected of being, cheaters. About 50% of my opponents make no effort to hide their cheating, and Lichess completely ignores the problem. I escalated the complaint to Google Play, who also ignored the problem. The truth is, big tech does anything they want, fair or not, with impunity. The only solution is already on the horizon: crush big tech into small competing companies. The unjust shadow banning companies, will soon themselves be banned.

Service
8/4/21
• Updated review

Don't take my word for it. Following Verizon's instructions, I type "speed test" into Google and hit the button initiating the test. Judge the results for yourself on a brand new 5G Verizon version Samsung phone, parked right outside a college downtown. The Verizon chat agent said 1.5 Mbs is SLOW, as did Google's speed test. So Verizon asked me to do 2 more speed tests, and you see the screen shot of the last of 3 tests. 0.5 Mbs download speed, 3x slower than Verizon considers "defiantly unacceptably slow." See for yourself.

Service
Value
Quality
They confessed to the problem, but didn't fix it.
10/29/20
• Previous review

After a year of problems Verizon never responded to, I got through to a Verizon manager. Shortly thereafter their technicians confessed to what my speed tests showed all along. They worked on it. It worked ONE DAY, and failed thereafter, and has sense then. I continue to get ZERO upload speeds (their network ignores my keystrokes completely), HUGE ping delays (web page after page crashes, even hospital web pages needed to schedule Covid tests won't load). Verizon's ongoing, neverending failures could literally cost lives. They just don't care. I pay every month for UNLIMITED data. Avoid Verizon like the plague.

Data badly underperforming & refuse to fix it
8/3/20
• Previous review

I conduct an independent speed test every week or two of Verizon's supposed 4G data from home. Download results are about 5% of the proper speed, 18 times slower than advertised. By definition, 4G should be 12 Mbs says Wikipedia https://en.wikipedia.org/wiki/4G?wprov=sfla1. See attached speed test taken from my home where Verizon download speed was 0.11 Mbs with only 30% stability.
Zero upload speed with zero stability means no internet surfing because my keystrokes never get sent out. Massive ping delays literally off the scale at 999 milliseconds also cause website crashes. Compare the fast test of 20.64 MBS download with the slow 0.94 MBS download right after it. Those were taken 2 miles apart and 5 minutes or so apart, all else exactly the same. On the Interstate freeway where you can't use the phone, the network works fine (20.64 MBS), but downtown their network is worthless (0.94 MBS, the fastest in a long time from home, but WAY under 4G), but they refuse to even troubleshoot it for the past year. My phone itself has been tested by multiple Verizon experts in several of their stores and unanimously they said there is nothing wrong with my phone. All speed tests are conducted at my home located on a major thoroughfare 2 blocks from the heart of down town. I just gave up on a chat with their customer service lasting nearly 2 hours yet featuring only 4 texts from them in that time, asking for information they have repeatedly been given.
A second 2 hours goes by with no response from Verizon, and I give up. Horrible customer service. One evening I had a file to download which should have taken 1 minute. Six network failures in a row, and 4 hours later, the download is a total failure. In 4 hours Verizon has not even answered their own chat help line. The next day I use McDonalds WiFi and download that file in 45 seconds. I have filed multiple complaints with the Better Business Bureau against Verizon. Verizon doesn't care one bit.

381 Views
8/10/20

I bought one pair to test them out and see if they were really worth the price. I work for a railroad, and walk long distances at a fast pace over very rough, heavy gravel. I immediately ordered more, a pair for every work day of the week. Any other sock is a joke and an insult to your feet. They are worth every penny. I never dry them in the dryer. Just air dry them. Plus I have size 15 feet, and these are the only brand of socks I have ever owned that actually fit and have not shrunk one bit.

21.5K Views
7/22/19

Neither Lichess nor Chess – Play and Learn, aka Chess.com, provide anything close to the service their public relations spin claims they provide. I have screenshots of vicious verbal abuse threatening violence from members of both chess app developers, sent well over 10 screenshots documenting all manner of cheating, game abandoning, delay tactics, and verbal abuse to Google (the attached screenshots are from Lichess, but similar experience comes through Chess.com). I also quoted Google's own policies for software app developers back to Google, documenting point by point the daily violations both companies were engaged in. Google did absolutely nothing but give me the run around for nearly a year. Conclusion? Big tech does exactly what it wants if it means profit, and ignores abuses of many kinds outright, then lies directly to the public with public relations statements that have no relation to their actual practices.

Tip for consumers:
Parents, absolutely do not let your kids use these applications without immediate supervision, and be prepared for your kids to be savagely verbally abused and have big tech, the chess software and Google Play equally, make every excuse possible, deny, delay, ignore the problem. Google Play's denial that they ever received my screenshots came by way of REPLY TO THE SCREENSHOTS, WITH THE SCREENSHOTS ATTACHED TO THEIR DENIAL EMAIL.

Service
Quality
davidk345
Nick B. – Chess.com Rep

Hello Brian,
I'm very sorry for this poor experience. When members artificially lower their rating, this is referred to as "Sandbagging" and is not tolerated on Chess.com. We frequently remove players who misrepresent their playing strength in this way. On the subject of cheating, we at Chess.com have gone to great lengths to detect cheating and to remove cheaters from the site. In fact, we're confident that there are fewer people cheating on Chess.com than any other chess site available. In the month of October, we reviewed more than three millions members' accounts and closed more than 5000 for Fair Play violations. Cheating simply has no place on Chess.com and we do our utmost to prevent it.
If you'd like to review games or discuss a situation where cheating may have occurred, please write to us at support@chess.com.
Thanks!

Brian Has Earned 26 Votes

Brian R.'s review of Lichess.org earned a Very Helpful vote

Brian R.'s review of Chess.com earned 18 Very Helpful votes

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