Brigitte R.

It doesn't look good by these ratings for such an important and lofty/historic organization important to all of us. Add my name to the list of unhappy would-be donors. Giving in the name of a fallen firefighter, with an appointment and questions answered beforehand with a speedy entry voucher in hand. Nope... 45 minute backup. The nice lady who was clueless about how things operate told me to come back in half an hour. I did and the other lady said I wasn't allowed to leave and come back- and anyway the line was still backed up 45 minutes and no, they weren't staying late to accommodate any of the people who worked their schedule to be there. Don't be angry at her, she said, she's just a volunteer. But so are we! I've given 47 gallons to an important organization that couldn't figure out how to call HQ and get a replacement for someone who hurt their finger bringing equipment in (that was the excuse)
I had always aimed for 50 gallons, not sure I want to go back.