Thumbnail of user brittanyp158

Brittany P.

Contributor Level

Total Points
80

1 Review by Brittany

  • Glasses2go

8/17/20

I tried to order some glasses online instead of in store, because Covid.
I asked them to bill my insurance like I have done in the Image optometry many times before and got back a rude reply that my insurance is only exams (its not) and that "maybe you should call your insurance provider to discuss your options" I have had the same provider for YEARS and used it for glasses AND exams. I know my "options"
It was rude and unnecessary. I can fully understand if he was unable to talk to the location directly, he could have said so. There is No customer service email and no contact information aside from a 1-800 number. Seems silly to throw away sales during a pandemic when online shopping should be made easier not harder.

Brittany hasn’t received any votes.

Brittany hasn’t received any thanks yous.

Brittany doesn’t have any fans yet.

Brittany isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user patrician155
1/14/19

I've provided my initial fee and now they ghosted me. Not happy at all. I've called many times...

Thumbnail of user davidj499
5/23/18

Customer service is basically non-existent. They don't answer the phone or respond to email. This...