Brittany S.

PLEASE DO NOT BOOK ANYTHING WITH THEM! We will absolutely never use this "company" again. They are absolutely a scam. During booking and in our confirmation pages (which I sent to in screenshots to the company) it said in ORANGE BOLD font, FREE CANCELLATION. How wrong that was. When we ended up having to cancel and change plans due to COVID, they then told us that per the terms and conditions listed later, it was completely non-refundable. We spent multiple evenings on the phone with this scam. They had no explanations for why the words FREE CANCELLATION were on our confirmation emails and simply pointed out that down in the terms, it said non-refundable. One customer service agent said that FREE CANCELLATION meant that we could cancel the reservation if we didn't like the hotel. Not sure how you cancel a room you have already stayed in... and NO WHERE was that written or explained. This company is clearly trying to sell to people who need the flexibility of free cancellation by appearing to offer it when they are in fact NOT. They are an unethical business who knows exactly what they are doing and offering up lame and non-sensical excuses. Not to mention they hung up on us multiple times, twice gave us phone numbers that lead to disconnected/no actual number. Terrible terrible terrible. DO NOT USE THIS "COMPANY". SCAM!