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Britt K.

Contributor Level

Total Points
81

1 Review by Britt

  • The Popcorn Factory

6/3/22
Verified purchase

I purchased a popcorn of the month club gift for a friend for Christmas at the beginning of December. Christmas came and went and he never received it despite it being marked at delivered. I thought because of Christmas things might have been a little off (even though he has a Ring door to see if anything was delivered and lives somewhere with hardly any neighbors). I called and they issued a replacement. I thought things would improve. WRONG. I had to call every single month and be on with customer service for over an hour every time. They always assure the problem will be fixed, and then it never is. This is June at the time of this review and they have never delivered anything to him for three months! So much for this gift! And that is with me calling every month and them assuring me it would be on its way. Thankfully I was not charged the months it wasn't delivered, but I wanted my friend to get his present. This has been a nightmare. I have tried to update things on my own account through their website, have called customer service, and e-mailed customer service and yet, there is never any real solution. Every single time I am reassured the order would be placed, even given an estimated delivery date, and then NOTHING. DO NOT WASTE YOUR TIME OR MONEY HERE! EVER! I have voiced my frustrations many, many times, and have never been even apologized to. Just told "well you should be okay for this next month". NOPE.

Products used:
Popcorn of the Month Club

Service
Value
Shipping
Quality

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