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Lens started delaminating at 3.5 months. I purchased 12 month warranty. I'm not paying to ship them back out of my own pocket to fix your product. I'll go somewhere else in the future.
Overall timeline - weeks off schedule. Performs work without required permits. Uses COVID as an excuse for any promise that they cannot deliver on. Windows not ready - COVID. Doors not ready, which they don't even manufacture themselves - COVID. Permit(s) didn't get pulled 5 months ago when the contract was signed - COVID. I can't wait to see what else they blame on COVID.
Properly overpriced to boot, but time will tell on the quality front; I will not be surprised when they cannot deliver on all the promises the salesperson made.
Bruce C.'s review of NewSouth Window Solutions earned 3 Very Helpful votes
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Hi, Bruce!
We're very sorry to hear about the issue you've experienced with your lenses. This is not the level of quality we strive to provide, and we apologize for any inconvenience it has caused. Please reach out to our customer support team to discuss your concerns and explore available options. Your satisfaction is important to us, and we aim to address this matter to your full satisfaction. Thank you for bringing this to our attention, and we hope to have the opportunity to assist you further.