Bruski J.

T-Mobile is the worst company I've ever experienced! I was a Sprint customer for over 15 years and was fairly happy with their service and pricing. In 2021 T-Mobile told me that I would need to switch to T-Mobile since they purchased Sprint. Everything went ok on the switch at my local T-Mobile store and the representatives were friendly but that it all went downhill after that initial visit when I had to deal with T-Mobile's customer service over the phone and online. I spent over 20 hours trying to get T-Mobile to fix my T-Mobile business account login with hours on hold, telling the same story over and over again to multiple reps that I was transferred to, disconnected from, top tech tier reps that never called me back, etc. I even went back into my local T-Mobile store to get help and they were on hold with their direct line to corporate tech support for over 90 minutes while I waited in the store and were never able to fix my business account problem so that I could log into it and see things like my bills, etc. This bad customer service went on for about two months and I finally said enough is enough and switched to Verizon which cost me more per month but their customer service is so much better than T-Mobile and I get way less disconnected calls and stronger signal strength from my home and business. From my experience I wouldn't recommend T-Mobile. :(