Placed my order... form said free shipping. It wasn't... they charged me anyway. I tried to cancel within minutes of placing the order but they said it was too late as it was already sent to the printer (this is like 10 pm on a Saturday... literally 90 seconds after I placed the order it was sent to the printer?!?). They ignored my request to cancel and shipped me a piece of crap shirt that I tossed in the trash... $40 gone. The material was thin and cheap. The cut of the shirt felt like you had it on backwards either way it was on. Horrible, horrible company.
We sincerely apologize for any frustration, once a request has been submitted for a custom-made order, we begin our production process right away. Instructions for canceling or editing an order are sent with the order confirmation email due to the time-sensitive nature of the production process. We're sorry that we were not able to complete your request to cancel the order, e-mail inquiries are answered within 24 hours and we are not able to cancel an order once production has begun. To proceed with a resolution, please contact our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.