caity m.

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You are now chatting with 'Peggy'

Peggy: Hello. Welcome to Milanoo. How may I assist you?

Caity: I was talking to amanda yesterday and she said she was going to send me an email yesterday stating when my dress would be coming in since it is delayed and confirming I was getting my standard shipping changed to expedite shipping for free since its been 35 days and my dress still isnt done processing and my wedding is in may and I havent received my email yet

Caity: I was talking to amanda yesterday and she said she was going to send me an email yesterday stating when my dress would be coming in since it is delayed and confirming I was getting my standard shipping changed to expedite shipping for free since its been 35 days and my dress still isnt done processing and my wedding is in may

Caity: are you there?

Peggy: yes

Peggy: Would you please give me your order number so that I can check it for you?

Caity: en-uk_*******241_593

Caity: are you there?

Caity: i want my money back

Caity: Peggy you need to talk, this is a live chat

Caity: hello?

Peggy: hi

Peggy: Sorry for waiting

Caity: hello

Peggy: Hi

Peggy: hi

Caity: hi

Peggy: Your package has been dispatched from our manufacturer and heading to our sorting center.Our professional staff of QC team will completely check the quality of your order and then we'll have the package shipped out and head to your country.

Peggy: What date is your wedding?

Caity: the wedding date doesnt matter, I need a shipping number so I have some kind of proof that its on its way

Peggy: We will ship it within 3- 5 days

Caity: No I need it shipped now. It has been 35 days. Can i have a number to call so I can make sure this legit

Caity: hello?

Peggy: We are legal.we have been verified by paypal, which you may check with paypal.

Peggy: We are legal.we have been verified by paypal, which you may check with paypal.

Caity: I need a phone number peggy so i can talk to someone

Caity: hello?

Peggy: Dear customer, you are talking to me now

Caity: i need a phone number to contact someone

Peggy: We have professional colleagues to help you.

Peggy: I told them the problem already

Caity: i need a phone number, why won't you give it to me?

Peggy: They will deal with your problem soon

Caity: i need a number or im cancelling

Peggy: Please try this: 0086-28-*******. We have professional colleagues to help you.

Caity: that doesnt work fpr a US citzen. I tried it 4x

Peggy: Please make sure your phone number is open to abroad

Caity: it is

Peggy: Please try again

Caity: Im trying now

Caity: It doesnt work

Caity: i need to cancel my order

Peggy: Please hold one moment. Let me check it.

Caity: are you there

Peggy: yeah

Caity: hows the checking going?

Peggy: Please try again

Caity: hello?

Caity: i want to cancel

Peggy: The phone is ok

Caity: I want to cancel

Peggy: Please try this: 0086-28-*******

Caity: the phone works but Im not having my phone billed to call you. I want to cancel

Peggy: en-uk_*******241_593

Caity: yes that is my order number

Caity: are you going to cancel and refund the money?

Caity: hello

Peggy: It is a custom made dress

Caity: but amanda said yesterday it hasnt been made because it was a delayed order. So do not make it and I want to cancel and refund my money

Peggy: Your package has been dispatched from our manufacturer and heading to our sorting center.Our professional staff of QC team will completely check the quality of your order and then we'll have the package shipped out and head to your country.

Caity: it doesnt matter I do not have it and I want to cancel and refund NOW

Peggy: The dress is finished

Caity: so why did amanda last night say it hasnt been touched and it has been delayed

Caity: you can't finish a dress in a day.

Peggy: sorry for the wrong information given

Caity: I want the shipping/tracking number so i can make sure

Peggy: Your package has been dispatched from our manufacturer and heading to our sorting center.Our professional staff of QC team will completely check the quality of your order and then we'll have the package shipped out and head to your country.

Caity: yes you just copied and pasted that. You just sent that from me. I want to cancel

Peggy: You are saying the same thing

Peggy: The dress is ready

Peggy: We will ship it after the quality check

Caity: yes i am saying the same thing b/c i want to cancel and are going around in circles. It couldnt have been made in a day

Peggy: Sorry for the wrong information give.

Caity: why would she give me false info

Peggy: You should ask cancellation yesterday if you want to cancel

Caity: i want to cancel and refund

Peggy: I don't know how did she talk to you yesterday

Peggy: But the dress is finished now

Caity: i want to cancel and refund

Peggy: We can offer you 50% refund since the there is a waste of raw materials of half-done item if you cancel the order now.

Peggy: Is that ok for you?

Caity: no then ill fet 60 dollars and i want the FULL refund

Peggy: Order made 24 hours later can't be cancelled.

Peggy: And your order is a custom made dress

Caity: I want to cancel and refund what do you not get. I have not recieved it and they said it would be here on march 10th

Caity: let me get this right, your not going to cancel my order and refund my money

Peggy: en-uk_*******241_593 is ready

Peggy: We will ship your order within 3- 5 days

Peggy: We suggest you keep the order and stay tune for the dress

Caity: so your not going to cancel my order and refund my money

Caity:?

Peggy: Is there a specific question I can help you with?

Caity: yes, are you not going to give me a full refund and cancel my order

Peggy: I am afraid no. I don't want to be rude. And I feel sorry for the inconvenvice it brings to you

Peggy: It is our company's policy

Peggy: You can refer to this link to know more:

Peggy: http://www.milanoo.com/help/How-To-Cancel-An-OrderBefore-Payment-And-After-Payment-module-index-id-47.html

Caity: I am reporting you to every spam site there is!

I mean seriously people!