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Carlie C.

California

Contributor Level

Total Points
80

1 Review by Carlie

  • Zazzle

5/24/22
Verified purchase

Do NOT use this company if you do not have months and months to spare prior to needing your products! I am a bride to be and I started the process of getting invitations, RSVP cards, belly bands, envelopes, and labels in February. Due to damages, Poor quality of blurry fuzzy writing and pixelated images, 1/2 my belly bands came misprinted and it takes FOREVER to receive a replacement order. More than half my envelopes arrived damaged, took forever to receive the replacements and when they arrived they had sent the wrong size so it's now 4
Months later and I still have been unable
To send out my invitations! Multiple attempts were made and different orders placed for labels that were legible! My invitations originally came on the wrong paper type and had to be reprinted… my RSVP cards are the exact same size as the envelopes and it has been a nightmare for me and my guests to gracefully force them into their envelopes. I have been such a chill bride up to this point and I get the run around with their different customer service reps! I had one quality one that empathized with me, so THANK YOU TOM! Otherwise this has been an absolute clustered unbelievable nightmare! So many of these poor quality and misprinted items should have been seen and addressed prior to shipping to me. Instead I waited and then had to order replacements and they are taking FOREVER! I'm overwhelmed and disgusted at this point! They also do not refund only offer store credit so I have been stuck using them for this entire process and I thoroughly REGRET it!

Tip for consumers:
JUST DON’T!!!! Save yourself grief and heartache MOST items will come wrong or very poorly printed. Fuzzy Blurry and shipping on most products takes FOREVER! Replacement orders are not rushed even when expedited shipping is offered. I would order one of what you are interested in if you decide to try them and then place your full order. Otherwise look somewhere/anywhere else for your personalized gifts and paper products

Products used:
Invitations, Belly Bands, rsvp cards, custom envelopes, labels, customs mug, custom card, custom sign

Service
Value
Shipping
Returns
Quality
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Zazzle S. – Zazzle Rep

Hi Carlie,
We are sorry to hear of all the issues you have encountered! If you still require assistance, please contact us at social@zazzle.com so we can assist further!
Thank you,
Ryan

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