Carl N.

As a company, YOU, are a shambles and total disgrace!
I hired a 7.5 tonne box van, booking was easy to arrange and your staff friendly... I thought great, that's the main thing done!
I was moving my elderly in-laws from West Midlands to Wales who had sold their home only at 2.30pm the day before you phoned me to tell me that the vehicle was no longer available and that you had no other similar vehicle!
I explained to you my situation and that my in-laws had signed the contract and agreed the date of the move with all other parties involved, I told you that they could face a £20,0000 fine if they didn't adhere to the contract or be left out on the street with all their possessions if I could not get a replacement vehicle, you simply said "sorry about that".
An apology just doesn't cut it, I only wish I'd read your reviews before booking with you as I've learned you have done this on many occasions!
To let people down at the very last minute, giving them very little chance of finding another vehicle within that short notice is a absolute disgrace.
You are a total shambles of a company that in my opinion should not exist!