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Carly R.

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1 Review by Carly

Rent The Runway

  • Rent The Runway

“Terrible communication & shipping issues”
6/25/22

Lost a replacement order with no customer service option.

I ordered 4 items, 3 needed needed to be replaced. When I put the order on for THE SAME ADDRESS with 2 days free shipment, it was delayed 4 days. It was in my area-I saw the tracking info. SAME ZIPCODE. But nobody could figure out the name change. SEVERELY DISAPPOINTED AND DISSATISFIED WITH THIS SERVICE. Will probably never use again. I needed this dress for a wedding and with 3+ weeks notice, this company could not come through for me. I can't believe I entrusted this task to them & will never use them again. So upset. Do not use.

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