Carmen G.

Secaucus Red Robin and It was around 3:00pm.
The waiter forgot to place our order, and after 45 minutes, she came to us to tell us that our order was not processed if we wanted to wait another 20 minutes. She did not forget to place the order next table to us, and they came about 15 minutes after us, not to mention that the restaurant was empty. And when she came to apologize, her first word was, are you Spanish speaking? What,,,,,, are you kidding me, we felt alienated by her. Nowadays, there are so much training in how to be culturally sensitive to others and this should not be happening in today's time and to such a prestigious franchise like yours.
On top of that uncomfortable incident, I gave the waiter a tip.