Carmen M.

I purchased a bag from LUX back in 2014. I put his bag on a payment plan. Close to receiving my bag I explained to the sales person that the bag I purchased seemed too big. She mentioned that they had just received one that she thought I would like and she emailed me pictures. When I received the bag. I noticed that the inside had been changed, but I thought maybe they renovate them a bit. Later to find out that they don't change the inside of the bags.
When the bag tore on me. I sent pictures and they said it was due to something sharp that cut the bag.
Which the tear is in the front of the bag right where the bag folds.
I sent the bag back to them and they insisted that they did not sell me that bag!
Can you believe? My first Louis Vuitton bag, I paid 1k for a fake bag.
This has been since 2014 and if I had purchased an authentic bag, I would still have it today.
I am very disappointed. Yes to the point of infuriation. Especially since they say they never sold me that bag I'm sure because IT IS A FAKE that came from LUXE. Do not buy your designer bags from a company that can't stand by what they sell and obviously have very poor standards. I have pictures of the bag when I received it and you can clearly see the luxe dh receipt. One picture is from when I first purchased the bag. Excitedly I sent a picture to a GF. The other is after the bag tore on me and the other is of the inside of the bag which has no LV serial number of LV wording at all ion the inside.