carolet23

Carole T.

1
Level 1 Contributor

Contributor Level

Total Points
240

3 Reviews by Carole

7/20/20

I returned my hire car to Easirent on 29th June 2020. Today is 29th December 2020 and I still haven't received my £1,600 deposit back from the company - 6 months later! When customer services answer their phone, which is rare, I'm told I'm at the top of the list and will be repaid within days. They've been saying this for 6 months. It's absolutely appalling behaviour and surely amounts to theft. Don't hire from Easirent. Life is stressful enough at the moment dealing with coronavirus, please don't add to your stressors by renting from this dishonest company.

Tip for consumers:
Don't hire a car from Easirent

Products used:
car hire

Service
Value
7/20/20

I hired a car with Easirent for three months from April 2020 until 29th June 2020. The company took a deposit of £1,600 and, after four months, I still haven't received the money back from them. I have now sent 22 emails and haven't received a reply to any of them. Every time I ring customer services, I'm fobbed off with some story such as 'you'll get a refund within a month' or the last one was 'you're at the top of the list, so it'll be any day now'. That call was on 8th October and today is the 29th October, exactly 4 months to the day since I returned to car to them. I'm paying interest on the £1,600 they holding while they earn interest. When will they repay me?

7/20/18

This is my first experience with BookYogaRetreats. A very easy site to navigate - the response time was quick and the process easy. I shall certainly use them again.

jorgoc
BookYogaRetreats T. – BookYogaRetreats Rep

Hello Carole,

Thanks for the 5 stars! Making our customers happy with unforgettable travel experiences and a smooth booking process is our main goal. Looking forward to the next time... hope it's really soon;-)

Have a great day,

Diana B.
BookYogaRetreats.com

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