Carol M.

I have just had the worst reservation booking service in my life from Reservation Stays. The reason I called this booking business was because I'd seen their phone number on the hotel's website. The Reservation Stays "reservationist" didn't know what he was doing. I had to correct him and guide him to ask me the right questions to get the billing/other information he needed. Among the corrections I had to repeat to him: that my arrival at my selected hotel would be August 14, staying just that night, and leaving August 15 -- all these problems with his comprehension AFTER I'd given him my credit card information. Before hanging up, he assured me that I'd see confirmation of all we'd discussed in an email. Guess what, despite my having corrected the dates he had wrong over the phone, the "confirmation" emailed to me still had the wrong dates! When I called Reservation Stays to have them correct the dates, I was told that the booking was nonrefundable, and the dates couldn't be corrected! They directed me to the hotel itself to give Reservation Stays approval to correct their error. But this would be yet another error on Reservation Stays's part: When I called the hotel, I was informed that the hotel couldn't correct the error because I booked through a third party. So I called Reservation Stays again, and then they told me they could do nothing. I'd have to dispute the charge with my credit card company. You can't make this stuff up. Normally I phone or book a reservation on line with, in this case, the hotel itself. I clearly was too quick to call the Reservation Stays number I believe I saw on the hotel website. I have been traveling and booking hotels for decades, and my experience with Reservation Stays is the very worst I have ever experienced. Inept beyond belief.