After putting up this review their CEO rang to say the person who had been dealing with the matter was on holiday and he (CEO) would send the money back. At least I got my money back. However I feel this was only because they did not like the reviews. This man talked to me as though he was doing me a favour giving me my money back. Now I have my money back they keep ringing up asking me to take down the review.
Would I recommend NO.
We find this review unfair and misleading.
This client received a clearly laid out quotation 6 weeks prior to signing a clearly laid out contract for a particular product with a particular design. Upon our surveyor’s visit, the design that was agreed was completely changed for something that was not conducive to the quotation or signed contract. To achieve the newly requested parameters would have added considerably to the cost.
We attempted to work with the client to reach a middle ground but it was deemed by both parties to not be possible. It was subsequently agreed that the deposit would be refunded in full and being this made the initial review obsolete, upon clearance of the monies, the review would be removed.
We kept to our side of the agreement – it is a shame that “Caro N” could not do the same.