Cataldo P.

I had the worst experience I have ever had renting a car. I made a reservation for car rental thru Hotwire, they selected Dollar Rent a Car. I arrived at Dollar's Houston Hobby Airport counter on Friday at 7 pm (within 1 hour of the reservation), there was a sign instructing to go straight to the shuttle, I waited for the shuttle for more than half an hour while seeing shuttles from every other rental company pass in front of me. I decided to call Dollar and they said that the office was closed (at an airport location on a Friday at 7 PM!) and they couldn't do anything because the reservation was made thru Hotwire. I contacted Hotwire and they provided ZERO assistance. After renting a car from a different rental company (and getting late to my appointment) I have contacted Hotwire several times because the rental was pre-paid, I have explained to them that they didn't provide a warning while the reservation was made, they (both Hotwire and Dollar) didn't contact me before closing the office even though I had a reservation, they didn't provide assistance or solutions afterward and are refusing to issue a refund based on policies which is basically stealing money. On top of this, they provide no options to speak or chat with a supervisor. I warned them that I will proceed to reject the bank transaction, write a Nasty review, avoid using Hotwire ever again and make it one of my goals in my life to let everyone I can what happened. Their response is that the respect my decision. I am very impressed with the Quality of Customer Service!