Catherine G.

My initial order was accidentally placed on hold for 3 months. I decided to give them another try but needed to adjust my order to something more seasonally appropriate. They had given 20% off of first orders, so I asked for 35%, given that they'd held onto $300 of my money for so long for nothing. They said yes but ended up giving 32.5%, which is such a small discrepancy but part of the overall issue with this company. They miscalculated what it would cost for import & taxes by $100 & having already paid $487, I couldn't possibly do it. I filled out a send back order with UPS & emailed them asking for a refund. I've ordered internationally before & have learned to expect a small discrepancy, but $100? No.

So now the bigger part of my issue:
I've had no reply to any of my emails, nor has UPS. It's been TWO WEEKS since my first email & they've closed my tickets without replying at all. One of the last emails I sent asked for simply an acknowledgement of receipt of my message & they can't even do that. So I'm just in limbo. I'm almost $500 out & for nothing. I truly wish I had never ordered from this company.