cathieg24

Cathie G.

Contributor Level

Total Points
80

1 Review by Cathie

7.4K Views
12/17/21

I ordered a pair of Dirty Laundry booties. Unfortunately they were not the right size so I returned for another pair. I was so excited to get this color as I already have in black. When they arrived opened the box and was shocked to find some kind of dirt or something on the heel and side of the right boot. I thought I could dust it off but it would not budge. Had to make arrangements to send back. Got an email stating refund was being processed but after 2 emails reaching out about this issue, I did not receive any response from Shoe Carnival. Not great customer service.

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